Customer Experience Guide – China Market – Agrodome Rotorua

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Kia hiwa rā!

For over 40 years, manuhiri (visitors) from around the world have travelled to see the famous Agrodome Farm Experience. The Woollen Mill and Shearing Museum are located on-site to add to the educational and fun time experienced 365 days a year.  Due to Covid-19, we have had to “hibernate” activities at the Agrodome however, we are keen to ramp up activities at this venue in line with expected visitor growth.

Reporting to the Manager Asian Market Operations, this role will see you welcoming manuhiri from all over the world, sharing your knowledge about our activities at the Agrodome and ensuing every visitor has an unforgettable experience.  You will be hosting tour groups throughout their visit to Agrodome, interpreting the show and farm tour, coordinating groups and ensuring everything flows well.  You will also get the opportunity to learn some essential retail skills.

As part of the Ngāi Tahu Tourism group this position is an opportunity to contribute to the group’s vision of enriching the lives of current and future generations of Ngāi Tahu Whānui.

A little bit about what you’ll need to succeed in this role:

  • Conversationally fluent in Mandarin and English (essential)
  • Can impress our manuhiri with your exceptional customer service skills
  • Has a minimum of 12 months customer service/retail experience
  • Works well in a diverse team
  • Keeps calm under pressure
  • Can work shifts on weekdays, weekends and public holidays
  • Is open to learning about Ngāi Tahu culture and history

Our purpose is to make the connection – with our manuhiri, through our people, to our place and Ngāi Tahu values.

We take great pride in warmly welcoming manuhiri to our experiences and manaakitanga (hospitality) is one of our core values that drives the way we do business.

Interested in joining us? Agrodome is a fun, unique and safe place to work and we’d like to keep it that way. Before starting with us, you’ll go through a range of checks, including drug and alcohol testing. Health and safety is super important and this is part of how we keep you, our team and our customers safe.

To apply please click on the link:,24996.html


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